Support

Complaints & disputes

1. Email skygate.games@proton.me with your account email, round/bet/withdrawal ids, and a short description.
2. We acknowledge within 2 business days and aim to resolve within 10 business days where evidence is available.
3. Provably-fair disputes should include the round commitment, server seed (post-bust), and your verification steps.
4. Unresolved complaints may be escalated to the licensed operator’s complaints channel once the public license disclosure is published.

Do not share seed phrases or private keys. SKYGATE staff will never ask for your wallet seed.